Frequently Asked Questions

My Card Information

How can I change my user ID?
Log into your account and go to My Profile where you can update your user ID and other profile information.
How can I change my password?
Log into your account and go to My Profile where you can update your password and other profile information. Passwords can only be changed once per day.
I can't remember my password. What should I do?
Due to security reasons, we cannot retrieve your password. As a result, you must reset your password to log in. Select the Forgot Password? link on the Log in page. Before you are allowed to complete your password update, you will also be required to enter card information and personal information as an additional security precaution.
Please note: As a security measure, you will only be allowed three incorrect login attempts before you will be locked out of the system. If this happens, please contact Customer Service.
I can't remember my user ID. What should I do?
If you can't remember your user ID, you can select the Forgot User ID? link on the Log in page. Before you are allowed to complete your User ID update, you will also be required to enter card information and personal information as an additional security precaution.
Please note: As a security measure, you will only be allowed three incorrect login attempts before you will be locked out of the system. If this happens, please contact Customer Service.
Can you help me choose a user ID?
To protect the confidentiality of your account, use a User ID that is unique and difficult for other to guess. You could use a word you can remember but replace some of the letters with numbers (e.g. bus1ne55 for business).
Your User ID should have a mix of letters and numbers, but avoid simply placing numbers at the beginning or end of a word. Although not a secure, your User ID may have all letters, but it cannot have all numbers.
User IDs are not case sensitive. Capital and lower case letters are treated the same at login.
User IDs cannot contain blanks or special characters but you may include an underscore: _
Your User ID cannot be the same as your Password.
Avoid using personal information such as:
  • Your first name, last name, or family names
  • Your birthday or anniversary dates
  • Your street address, city, state, or postal code
  • Your email address or your security question answers
Can you help me choose a new password?
To protect the confidentiality of your account, choose a password that is unique and difficult for other to guess. You could use a word you can remember but replace some of the letters with numbers (e.g. bus1ne55 for business).
Your password should have a mix of letters and numbers, but avoid simply placing numbers at the beginning or end of a word.
Passwords are case sensitive.
Passwords cannot contain blanks or special characters.
Your password cannot be the same as your User ID.
Past 7 passwords must be unique.
Avoid using personal information such as:
  • Your first name, last name, or family names
  • Your birthday or anniversary dates
  • Your street address, city, state, or postal code
  • Your email address or your security question answers
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